Privacy policy

Last updated 2023-11-03

We know how important privacy is and our goal with this policy is to clearly and transparently describe to you how we collect, use, transfer and store personal data so that you feel confident that the data is in a safe custody. We carry out all handling of personal data in accordance with the data protection regulation, GDPR.

Personal data responsibility
Kenkou Selfcare AB, organization number 556832-5590, is responsible for personal data. You can contact us at info@vitaminbutiken.com

What is personal data?
Personal data is any kind of information that can be directly or indirectly attributed to a living natural person. This applies, for example, to name, social security number, address, e-mail address and telephone number. This also applies to various types of electronic identities, such as IP numbers, if they can be linked to physical persons.

Data that we process
We collect personal data from you when you shop in our webshop but also when you visit our website or sign up for our newsletters. This is information about name, social security number, address and contact information, but sometimes also, for example, information about the IP number of your equipment.

Sensitive personal data
Sensitive personal data refers to data on racial or ethnic origin, political opinions, religious or philosophical beliefs, membership of a trade union, health, a person's sex life or sexual orientation, genetic data and biometric data that uniquely identifies a person. We do not process any such personal data.

Handling and storage of personal data

Our legal basis for processing your personal data
We process all personal data legally. It often happens that the same personal data is processed both on the basis of the fulfillment of an agreement, via consent or on the basis that the information is necessary to fulfill other legal obligations. This means that even if you withdraw your consent and the processing based on consent ceases, the personal data may still remain with us for other purposes. Processing of your personal data also takes place so that we can fulfill obligations according to laws and regulations, for example applicable security and accounting.

Storage times
We never store your personal data longer than is necessary for the purpose of the processing. We save all personal data that we need to fulfill purchases and for customer care in our customer database. Personal data is stored in the customer database for up to two years.

The same personal data can be stored in several different places for different purposes. This may mean that data that has been removed from a system because it is no longer necessary may remain in another system where it is stored with the support of consent or for another purpose where the personal data is still needed.

Security
We and our personal data assistants protect your personal data through a combination of technical and organizational solutions. All our systems that handle personal data are protected by access systems.

Disclosure of personal data

Contractual partners and IT suppliers
We use a number of different IT services and IT systems in our operations. In some of these, personal data is stored and handled. Some systems are installed locally with us and only our staff have access to the data. However, some systems are cloud solutions or installed at the supplier and mean that we transfer personal data to the supplier. In these cases, the supplier is our personal data assistant and handles the data on our behalf and according to our instructions.

Your rights

Necessary processing of personal data and processing with the support of consent
Personal data processing that is necessary for us to be able to fulfill a contract with you or for us to be able to fulfill a legal obligation is permitted without consent. However, in order for us to be able to collect and process your personal data for any other purpose, you must consent to the processing. You consent to the handling of your personal data in connection with signing up for our newsletter.

Withdrawal of consent
You can choose to withdraw your consent at any time by contacting us at the contact details above. If you withdraw your consent, we will delete the personal data and cease the processing that was covered by the consent.

The right to receive information about what personal data we have saved about you
If you want information about which data we have registered about you, you can apply for this in writing at the above address. The register extract is provided on request and, exceptionally, we charge an administrative cost for this. You must submit your request in writing as it must be personally signed.

Right to control over your personal data

You have the right to request that data about you be deleted, supplemented or corrected in certain cases. You also have the right to request that the processing of your personal data is limited to certain purposes and, for example, not used for direct advertising.

Information about Cookies

Vitaminbutiken.se contains cookies. Cookies are small text files with information that are stored on your computer. Among other things, we use cookies to manage your login (if you are logged in), shopping cart, the purchase process as well as to improve the user experience, track and measure usage and to display relevant offers on various marketplaces.

If you do not accept the use of cookies, you can set your browser so that it automatically refuses cookies or so that it informs you if a web page uses cookies. If you turn off cookies, you will not be able to shop, as the shopping cart and login require cookies to function. However, you can look around the store without having cookies activated.